Mission & Values
Mission
To be a dependable and reliable source of help when a misfortune occurs, giving services through a responsible, friendly and impartial staff, documenting and archiving vital data supported by innovative and revolutionary software.
Vision
Alleviating and serving the world in times of misfortune and adversity.
Values
We conduct our business with our vision as our aim, based on the following values:
Priority First
We know where to put our PRIORITY FIRST and fully internalize that incidents are our business. At our moment of truth, we deliberately canalize and coordinate all our effort towards the prompt attendance of the incident with the utmost diligence and friendliness. Hence, we encourage teamwork to approach challenges with the combined strength of our people with the utmost PRIORITY.
Integrity
Our conduct is characterized by honesty and being sincere with our associates, team members and stakeholders. We will protect the confidentiality of information that could compromise the interests of the organization. We prize reliability in fulfilling agreements and commitments.
Courtesy
Our behavior is characterized by excellence of manners or social conduct; We have a high degree of interpersonal effectiveness, by working and communicating in a courteous, respectful, or considerate manner or expression that produces superior results. Our client’s interventions are always identified by observable polite behavior, leading to customer’s satisfaction.
Respect
We proceed with consideration towards our associates, clients and team members by knowing and understanding their legitimate interests and aspirations, and interact with them with due regards for their dignity and rights. We obey the laws and regulations in our community.
Accountability
Is associated with the expectation of account-giving. It is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies encompassing the obligation to report, explain and be answerable for resulting consequences. At ForenSys, we consider assets as our own personal belonging, striving for the achievement of maximum return on investment on all endeavors. With the same dedication, we promote a working climate in which people’s dignity, the joy of work and emotions are prized as legitimate, productive and value added.
Safety
Each of us takes responsibility of our own and our fellow workers’ health and well being. We use best practices to develop preventive and corrective safety systems in operational processes and occupational health. We maintain working conditions and carry our operations in a safe manner, and observe existing local laws and regulations levels.
Quality Policy
We will continuously strive to pleasantly maximize our customer intervention experience by treating incidents as our first priority.
Main purpose of existence
- To provide timely, complete, and accurate information to the insurance companies.
- To comply with our stakeholder’s strategic needs by efficiently collecting information and distributing them to all parties with access to the system.
- To upgrade our infrastructure, increase our productivity, lower our operating costs and improve our competitive position by taking advantage of the market opportunities.
- To attract, develop and retain highly qualified, committed and motivated people.